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Telecommunication
Support - Work From Home Technical And/or Clinical
Job description
We're looking for a Technical Support - Work From Home, working in the BPO industry in Edmonton, Alberta, Canada.We are hiring from any of these locations: Alberta, British Columbia, Nova Scotia, New Brunswick, Manitoba, Newfoundland, Saskatchewan, Prince Edward Island!Customer service focus:Possesses experience in customer-facing environments (phone, chat, in person, etc.) interaction in some capacity (can include volunteer work, or project work while in school)Demonstrates a passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolutionObsesses over the customer experience and constantly strives to exceed their expectationsIs able to communicate clearly and effectively, both written and verbal (in required language)Is able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues
Responsibilities & skills
Education
Associate degree or certification from an accredited program for technical and/or clinical education requiredExperience with the use of electronic documentation systems required.2 years in a technical or clinical/medical-based device support role.
Experience
Previous contact center experience is an assetWorking knowledge of Microsoft Office applications including Outlook, Word & Excel preferred
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Teleperformance
As a global digital business services company, Teleperformance combines the most advanced solutions with data analytics and disciplined processes to help companies transform and run better. In the end, we just help organizations adapt to change and master the future. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.Our high-tech, high-touch approach blends the best of technology and empathy. We thrive in a diverse and inclusive culture that celebrates the differences and strengths of our people. The happiness, well-being, and safety of our employees remain our priority, and we are proud to be an Employer of Choice: 99% of our employees work in a certified Best Place to Work® or Great Place to Work® site.The future of work is here. Are you ready to take a giant leap towards a bigger and brighter career? We’ll help you get there. Take your career to greater heights with Teleperformance.Mission: We make people's lives simpler, faster, and safer by combining the most advanced solutions with data analytics and disciplined processes to help companies transform and run better - all powered by passionate people. We are inspired to deliver only the best in all that we do. ... Read more
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