We're looking for a Technical Support - Work From Home, working in the BPO industry in Edmonton, Alberta, Canada.We are hiring from any of these locations: Alberta, British Columbia, Nova Scotia, New Brunswick, Manitoba, Newfoundland, Saskatchewan, Prince Edward Island!Customer service focus:Possesses experience in customer-facing environments (phone, chat, in person, etc.) interaction in some capacity (can include volunteer work, or project work while in school)Demonstrates a passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolutionObsesses over the customer experience and constantly strives to exceed their expectationsIs able to communicate clearly and effectively, both written and verbal (in required language)Is able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues

Associate degree or certification from an accredited program for technical and/or clinical education requiredExperience with the use of electronic documentation systems required.2 years in a technical or clinical/medical-based device support role.

Previous contact center experience is an assetWorking knowledge of Microsoft Office applications including Outlook, Word & Excel preferred