Job description
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description:CUSTOMERAct as a subject matter expert in the branch for both customers and colleagues regarding all products, services, policies, and procedures of TD, especially regarding both personal banking and business banking products/services or policies/proceduresProvide sound advice with every customer interaction, contributing to an exceptional customer experienceUse ability to discover and advise on meeting/exceeding customer needs by asking deeply curious and thoughtful questionsImprove customer financial confidence through ongoing dialogue and by answering questionsEngage in customer outreach (via phone, email, and other means) to discuss portfolio updates and/or additional opportunities which best service the customer's needsProvide total financial reviews and provide appropriate recommendations based on the customer's personal circumstancesEnsure customer issues are resolved in an accurate and efficient manner, escalating issues where necessaryPossess comprehensive knowledge of the local market, competitive offers, and economic trends to support advice recommendationsAssist with maintaining a professional and inviting space in all common areas of the branch, adhering to premises, marketing, and/or regulatory guidelines, paying attention to the office space in which the personal banker occupiesSupport the frontline with transactions, as necessaryMay act as a point of escalation and support for the frontline and advice colleagues, ensuring customer problems are handled appropriately, when required
Responsibilities & skills
Education
Acts as an advice process/product expert to customers and/or internal partnersIdentifies complex problems and formulates the most appropriate solutionActs as a team lead and/or escalation point for complex issues, coordinating the work of others and providing coaching to maintain service, process and product standards
Experience
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TD company
TD Bank Group is one of the largest banks in North America, with deep roots in the community dating back more than 150 years. We offer retail, small business and commercial banking products and services to millions of customers across Canada, the U.S. and the U.K.At TD, we can offer you the chance to build a rewarding and fulfilling career. This is a place where you can realize your aspirations and achieve your goals, within a supportive and inclusive environment. Collaborating with talented colleagues on interesting and challenging work, every employee has the opportunity to make a profound impact on our business – and our communities. We’re committed to making a difference in people’s lives, partnering with local organizations and initiatives that positively affect the areas we work in.
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