Job description
Supports the design and delivery of customer digital experiences for a designated portfolio. Researches, investigates, selects and develops products and services bridging business requirements with technology capabilities. Drives end-to-end product lifecycle including the 'why', 'when' and 'what' of the product, persona development, proof of concepts, backlog management and product activation through to product retirement. Provides the voice of the business to cross-functional product teams to clarify feature, story and content requirements; create story acceptance criteria; prioritizes the product backlog; and translates the product vision into a roadmap and actionable tasks.Identifies the overall goal of a product(s), drives engagement of stakeholders and leads the adoption of product.Drives the overall customer experience definition and prioritization that enables a focus on what matters most to our customers. Represents the “voice of the customer” for the digital customer experience, familiar with customer feedback/pain pointsEnsures product management and development teams are producing in parallel, and are working together effectively and efficiently.Builds and sustains high performing cross-functional teams; Monitors and tracks performance, and addresses any issues.Addresses blockers related to adoption and correct usage of the product- including communications, documentation and training.Establishes the go-to-market, pricing and positioning strategies.Plans & manages the budget, timeline, and tactical components, throughout the product lifecycle.Identifies and analyzes market trends to update and improve product usabilityEnsures that a new product in development, or a new feature of an existing product is proven to be desirable, viable and functional.
Responsibilities & skills
Education
Learning Agility.Customer centricity.Verbal & written communication skills.Collaboration & team skills.Analytical and problem solving skills.
Experience
Experience in product management, marketing campaign management, data analytics, and organizational stakeholder coordination (preferred)Foundational level of proficiency:
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BMO Financial Group
Bank of Montreal is bilingual -- it speaks Canadian and American business. Also known as BMO Financial Group (or, more familiarly, BMO, pronounced "bee-moe"), the company is one of Canada's oldest and biggest banks. Serving individuals, government agencies, and businesses large and small, it has about 900 branches that provide deposits, mortgages and loans, life insurance, credit cards, investments, and wealth management services. In the US, it owns Chicago's Harris, which offers similar services through more than 300 branches, primarily in the Midwest. Another subsidiary, BMO Capital Markets, performs institutional brokerage and investment banking services mainly in Canada and the US
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