Job Description
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.Why Choose Teleperformance?We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.Utilize advanced support technologies and processes engineered to achieve outstanding results.We cultivate lasting client relationships and make positive contributions to our local communities.Become Part of an Exceptional Team!Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.Job DescriptionJob Role:Digital Customer EngineerJob Profile: Specialized Services Customer Expert IIAdvertised as : Digital Customer EngineerLocation: TP The Well site, HybridReports to: B2B Sales Supervisor
Responsibilities + Skills
Architectural Guidance: Translate complex customer requirements into ideal future-state architectures, focusing on business value and scalability.Technical Evaluation: Support thorough & efficient technical evaluations in "Solution" sales stages (S2 to S3).Partner Enablement: Act as a primary technical resource for Partners & Sales (CSR/FSR, DSR), helping them address technical questions, objections, and blockers in their engagements with Customers.Solution Prototyping: Work hands-on with Google Cloud products to demonstrate and prototype integrations in Partner environments. Navigate, analyze and interpret technical documentation for Google Cloud products. Advanced knowledge of administrative / development / support consoles for Google Cloud productsStrategic Messaging: Prepare and deliver product messaging, technical whiteboards, and solution briefings to highlight the Google Cloud value proposition.Integration/Implementation Planning Guidance: Make recommendations on integration strategies, enterprise architectures, platforms and application infrastructure required to successfully implement a complete solution providing best practice advice to customers to optimize Google Cloud products effectiveness.
Education
Experience
