Job Description
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance?We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.Utilize advanced support technologies and processes engineered to achieve outstanding results.We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team!Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job DescriptionJob Role:Digital Customer EngineerJob Profile: Specialized Services Customer Expert II Advertised as : Digital Customer EngineerLocation: TP The Well site, HybridReports to: B2B Sales SupervisorContract: Regular, Full-timeEducation: College Diploma / DegreeTravel Requirements: NoFor existing vacancy: No About UsTP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects.
Responsibilities + Skills
Education
Architectural Guidance: Translate complex customer requirements into ideal future-state architectures, focusing on business value and scalability.Technical Evaluation: Support thorough & efficient technical evaluations in "Solution" sales stages (S2 to S3).Partner Enablement: Act as a primary technical resource for Partners & Sales (CSR/FSR, DSR), helping them address technical questions, objections, and blockers in their engagements with Customers.
Experience
