Job Description

$22.00 - $27.75 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line of Business:Personal & Commercial BankingJob Description:The Debt Specialist I reduces losses by negotiating and collecting payment on delinquent retail, consumer, residential or auto accounts. Depth & ScopeDemonstrates sufficiency in a range of processes, procedures and systems to perform assigned tasksUnderstands how the assigned duties relate to others in the team and how the team integrates with othersHandles own workload, coordinates tasks and services with othersRecognizes and solves routine problems that can occur in their own work area without supervisory approvalEvaluates and selects solutions from established optionsFollows standardized procedures and practices and recommends opportunities to improve processes in their own work areaUses communication skills to exchange technical or process information with composure and ensures underlying details are clarifiedDetermines reasons for customer delinquencies and uses standard methods and procedures to secure payment; Identify reasons why customers can or cannot payIdentifies type of loan product involved, including residential mortgages, home equities, indirect loans, mobile homes, lines of credit, unsecured loans, recreational vehicles, overdrafts and others and modify approach accordinglyDevelops familiarity with debt management counseling and information to provide to customers as necessarySuggests changes or modifications to policies and procedures to supervisor based on day-to-day observations and activitiesServes as entry point for the identification, routing and documentation of all pertinent collection support processes (i.e. modifications, bankruptcy, skip-tracing, etc.)