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Bilingual Customer Service Representative Language Proficien
Job description
DescriptionWe're looking for a Bilingual Customer Service Representative (French/English), working in the BPO industry in Ontario, Canada.Vos responsabilités:Fournir un service à la clientèle de premier niveau concernant les demandes de renseignements sur les produits, les comptes, une bonne maitrise de l’utilisation des applications.Construire et entretenir une bonne et positive communication avec les clients en leur proposant des solutions personnalisées et s'assurer que les demandes sont traitées de manière appropriée en se coordonnant avec les diverses fonctions au sein de l'entreprise.Planifier les appels du service et faire le suivi avec les clients.Responsable de la saisie précise des données en utilisant les applications prescrites.Job Responsibilities:Provide first-level customer service regarding inquiries about product/account/usage and applications.Build and maintain positive customer relations by offering personalized solutions and ensuring requests are handled appropriately by coordinating with various functions within the company.Schedule service calls and follow up with customers/clients.Escalate customer issues as required.Perform accurate data input using prescribed applications.
Responsibilities & skills
Excellent home internet hardwired Must be able to connect to modem (no wi-fi)Excellent verbal and written communication skills in English and French
Education
Full-time availability between the hours of Mon-Sun 8AM - 11 PMC1, C2 language proficiency preferredExcellent home internet hardwired Must be able to connect to modem (no wi-fi)
Experience
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Teleperformance
As a global digital business services company, Teleperformance combines the most advanced solutions with data analytics and disciplined processes to help companies transform and run better. In the end, we just help organizations adapt to change and master the future. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.Our high-tech, high-touch approach blends the best of technology and empathy. We thrive in a diverse and inclusive culture that celebrates the differences and strengths of our people. The happiness, well-being, and safety of our employees remain our priority, and we are proud to be an Employer of Choice: 99% of our employees work in a certified Best Place to Work® or Great Place to Work® site.The future of work is here. Are you ready to take a giant leap towards a bigger and brighter career? We’ll help you get there. Take your career to greater heights with Teleperformance.Mission: We make people's lives simpler, faster, and safer by combining the most advanced solutions with data analytics and disciplined processes to help companies transform and run better - all powered by passionate people. We are inspired to deliver only the best in all that we do. ... Read more
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