Job Description

The Break Room Service Staff are responsible for executing all service-related duties and ensuring service standards are consistently met or exceeded under the supervision of the Break Room Manager. They oversee service areas, including the games room, and may act as a representative of management in their absence.As the primary point of contact for guests, Service Staff reflect the overall quality of the Break Room experience. They are expected to provide quick, efficient, and responsible service of food, alcoholic and non-alcoholic beverages, while engaging with guests in a positive, inclusive, and professional manner.2. ESSENTIAL FUNCTIONS:A. OperationsMeet & greet our guests with a smile and a hospitable demeanor.Inform our guests of daily food & beverage specials and events.Act as a floating server by circulating throughout the Break Room, taking food & beverage orders, and providing attentive guest service.Serve & Monitor alcohol consumption in all areas.Monitor guest areas to ensure guests are not bringing in outside food, beverages, or alcoholic drinks, and address any concerns professionally to manager or supervisor on duty.Prepare, Serve, and Expedite hot & cold beverage program.Expedite food orders as needed.Monitor games counter and ensure games are in good working condition.Troubleshoot game-related issues and communicate maintenance needs.Address customer needs, complaints, and concerns on behalf of the serving staff and Break Room management.Monitor the Break Room floor to anticipate guest needs and ensure an exceptional guest experience.Perform and supervise cleaning, closing, and side duties as delegated by the manager, including bussing, cleaning tables & running food.