Analyst, Treasury And Payment Solutions,

Achieve targets established in business plans. Continually evaluate and improve work processes related to sales management and customer service, risk management and compliance within prescribed limits to maximize effectiveness and efficiency. Influence the strategic direction of the business area by supporting the development, prioritization and implementation of business, technology, sales, customer service, optimization of distribution channels and enrichment of the customer experience.Act timely, efficiently and independently, supporting customer satisfaction.This may include customer calls.Evaluate problematic trends in overdrawn accounts and escalate issues as directed.Participate in product change management initiatives.If necessary, provide daily operational leadership and coaching.If necessary, coordinate billing of fees to the customer for charges from third-party providers.Provide assistance as a first checkpoint for document exception research and deadline reporting.Identify, document and escalate any potential risk issues and recommend alternative workflow processes.Conduct investigations and recommend action on overdrawn accounts within internally allocated timeframes.