Job description
Why Choose Teleperformance?We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.Utilize advanced support technologies and processes engineered to achieve outstanding results.We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team!Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job DescriptionAbout UsTP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, the development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce. Our Work Culture At TP, we remain true to our core values of integrity, respect, professionalism, innovation, and commitment.Autonomous - We encourage and trust your decision-making skills.Progressive work environment- If you have skills to prove we have all ladders for you to growFlexible - We believe in resultsInnovative - All ideas matterInclusive - Everyone is Included and everyone wins Base compensation of $22.50 per hour, plus a performance bonus of 5% based on meeting KPI targets About the jobWe are seeking a proactive and detail-oriented Account receivable & reporting SME to join our team. In this role, you will act as a primary bridge between our customers and internal operations, handling specialized customer escalations, maintaining master data integrity, and sharing your functional expertise through peer and client training.If you excel at problem-solving, enjoy coaching others, and take pride in data precision, this role offers an opportunity to make a direct impact on both customer satisfaction and operational efficiency. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Escalation Point of Contact: Serve as the primary escalation point for internal cross-functional stakeholders and external customers to resolve complex operational and billing challenges swiftly.Audit & Stewardship: Ensure team operations strictly adhere to company policies, internal financial controls, and stewardship audit requirements.
Responsibilities & skills
Education
E-Invoicing & Billing Execution: Manage end-to-end customer invoicing processes (including through platforms like SAP Ariba) to guarantee timely delivery and protect critical cash flow.Payment Application: Oversee and execute accurate cash applications, including manual lockbox programs, ACH payments, wire transfers, and timely reconciliation of payment discrepancies.Collections & Overdue Account Management: Monitor aging balances, conduct proactive outreach on overdue accounts, and collaborate with sales/supply chain teams to resolve systemic payment delays.Deductions, Credits & Post-Delivery Management
Experience
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Teleperformance
As a global digital business services company, Teleperformance combines the most advanced solutions with data analytics and disciplined processes to help companies transform and run better. In the end, we just help organizations adapt to change and master the future. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.Our high-tech, high-touch approach blends the best of technology and empathy. We thrive in a diverse and inclusive culture that celebrates the differences and strengths of our people. The happiness, well-being, and safety of our employees remain our priority, and we are proud to be an Employer of Choice: 99% of our employees work in a certified Best Place to Work® or Great Place to Work® site.The future of work is here. Are you ready to take a giant leap towards a bigger and brighter career? We’ll help you get there. Take your career to greater heights with Teleperformance.Mission: We make people's lives simpler, faster, and safer by combining the most advanced solutions with data analytics and disciplined processes to help companies transform and run better - all powered by passionate people. We are inspired to deliver only the best in all that we do. ... Read more
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