Job Description
Key Accountabilities and main responsibilitiesStrategic FocusResponsible for building high performing teams to ensure service levels are met and to prioritise and adapt work to align with organisational goals.Work in partnership with the broader leadership team to drive strategic direction and provide effective leadership.Deliver and champion continuous improvement initiatives to ensure that best practice is incorporated into the businessEstablish and maintain strong working relationships with key internal and external stakeholders, to ensure alignment with and delivery of customer centric solutions against the overall strategy.
Responsibilities + Skills
Education
Good written and verbal communication skillsUniversity Degree (or equivalent), ASFA Certificate / Diploma, or relevant superannuation administration experience/Contact Centre experience/RG146
Experience
Ideal experience in customer service, insurance within the Superannuation industryPeople leadership experienceAbility to communicate at all levels and tailor style to suit various audiences
