Job Description
We are looking for an enthusiastic Call Centre Team Leader to join our Peter Alexander Call Centre team! Reporting into the Call Centre Manager, you will play a crucial role in ensuring our customers receive the best customer experience, resolving their inquiries and maintaining our high standards of customer satisfaction. This role is Part-Time, 4 days per week located at our Support Office on St Kilda Rd, Melbourne.Here’s what you’ll doRespond to customer inquiries via phone and email in a professional and friendly mannerProvide accurate and timely information about our products and policiesIdentify customers’ needs and provide appropriate solutions and recommendationsAssist customers with order placement, tracking, and returns, ensuring a seamless experienceResolve customer concerns and complaints efficientlyCollaborate with other departments to escalate and resolve complex issues
Responsibilities + Skills
Engage in continuous learning and development programs to enhance your skills and foster personal and professional growthCoffee lover? Indulge in daily subsidized coffee and food options at our onsite caf
Education
Access to our Just Benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and healthExclusive access to frequent sample sales across all brandsThrive in a central office location based on St Kilda Road, with direct access to Fawkner ParkAccess to a Family room as well as a reflection room that can be used for prayer, meditation or time for you
Experience
