Job Description

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.Senior Portfolio Manager, Advisory Services is responsible for overseeing the successful delivery of billable Advisory Services engagements, leading and developing a high-performing team, and ensuring the financial health and growth of the services portfolio. This role is accountable for customer satisfaction, operational excellence, and achieving key financial metrics, while driving strategic initiatives and continuous improvement across the portfolio.Responsibilities:Customer Delivery & EngagementOversee the end-to-end delivery of Advisory Services projects, ensuring high-quality, on-time, and within-budget outcomes for customers.Serve as an executive sponsor for key accounts, building trusted relationships with customer stakeholders and ensuring alignment with their business objectives.Drive customer satisfaction and reference-ability through proactive engagement, issue resolution, and value realisation.Team Management & LeadershipLead, mentor, and develop a team of engagement managers and consultants fostering a culture of collaboration, accountability, and continuous learning.Set clear performance expectations, provide regular feedback, and support career development for team members.Financial & Operational ManagementOwn the P&L for the services portfolio, including revenue forecasting, margin management, and resource utilisation.Monitor and report on key financial KPIs such as billable utilisation, backlog, project profitability, and revenue growth.Implement best practices for project governance, risk management, and operational efficiency.Strategic LeadershipDevelop and execute the portfolio strategy in alignment with company goals, identifying new service offerings and market opportunities.Collaborate cross-functionally with Sales, Product, and Customer Success to drive integrated solutions and customer outcomes.