Job Description

Telstra Business Technology Centres (TBTCs) are designed to support small and medium businesses with tailored ICT solutions. As part of our fully branded Telstra channel, TBTCs offer expert advice and professional services that help businesses spend less time troubleshooting tech and more time growing. About the role We’re looking for a driven Senior Account Manager with a passion for assisting our customers achieve their business and financial goals. You’ll be the voice of Telstra, engaging with business customers to uncover needs, offer tailored solutions, and drive meaningful conversations. This is a fast-paced, high-energy role where your ability to build long standing mutually beneficial relationships will be key to your success. Work Location: 38A Douglas Street, Milton, QLD (On-site) Key ResponsibilitiesAchieve Revenue, Sales & Customer experience targets for your assigned portfolio of the TBTC “Hi-Value” customer segmentProactively reach out to business customers to identify needs and offer tailored Telstra solutionsUse your natural curiosity and communication skills to create effortless and brilliant customer experiencesApply your product knowledge to deliver commercially effective solutions that meet customer needsInfluence and negotiate with confidence to overcome objections and secure salesCollaborate with internal teams to ensure seamless delivery of products and servicesBuild and manage relationships with key customersTake ownership of customer issues and follow through to resolutionContribute to an inclusive and culturally aware team environmentYou thrive in relationship management and love the buzz of hitting and exceeding targetsYou’re confident and can build rapport quickly with a wide range of customersYou’re motivated by KPIs and know how to turn a “maybe” into a “yes”You’re a fast learner who’s hungry to grow and take on new challengesYou’ve worked in as an Account Manager and have a proven track record in the management and retention of key customer relationships