Job Description

Join one of Australia's leading life insurance companies who are known for their award winning customer service on their journey to provide simple life insurance solutions to Australians. They want to provide a peace of mind to their customers and would love to have you come along as their new sales and service expert!Your new roleResponsible for sampling, reviewing, calibration, reporting and assisting with training new/existing staffPrepare monthly performance reports, quarterly trend analysis and annual QA performance ratings for Operational staffRegularly maintain procedure documentation and work instructions.Contribute to risk management forums, including providing input for quality related controls and obligationsInvestigate and identify quality issues, customer complaintsRaise corrective/preventive treatments and closely monitor to ensure they are implemented effectivelyReport quality issues to the National Operations Manager and develop strategies to improve the operational processes