Job Description

Telstra Retail: Casual Customer Service & Sales Consultant ELLENBROOKJob SummaryAs a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues. You will create positive experiences through effective communication and adherence to retail standards. This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.Job DescriptionReady to Make a Difference? Join Our Iconic Team at Telstra!At Telstra, were more than just a leading telecommunications companywere where passion meets purpose. As a Retail Customer Service & Sales Consultant, youll have the opportunity to work for aniconic Aussie brandthats been connecting Australians for generations. You wont just be a friendly face in-storeyoull be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.What Youll Be Doing:Deliver Exceptional Customer Experiences:Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.Be the Go-To Tech Expert:Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.Achieve and Excel:Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.Collaborate and Contribute:Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.Salary and Benefits:Plus 12% SuperannuationGenerous Discounts:Enjoy30% off Telstra servicesand exclusive offers with over240 brands and partners.Leave Options:Take advantage of16 weeks of paid parental leave, theTelstra Extra Day Off,gender affirmation leave,Cultural Leave,Blood Donor Leave, and the ability to purchase up to4 weeks of additional leave.Training & Career Growth Opportunities:Access over17,000 learning programswith LinkedIn Learning, and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.Flexibility:We offer flexible working hours and a supportive approach to parental leavedo it your way!Recognition & Rewards:Benefit fromperformance rewardsand a range of recognition programs to celebrate your success.Inclusive Culture:Join a diverse and inclusive team where everyones unique perspective is valued and respected.Is it You Were Looking For?Great Communication Skills:Youre a natural at connecting with people and making their day better.Solution-Oriented Approach:You enjoy thinking on your feet and tailoring solutions for each customer.Sales Drive:Youre motivated to achieve (and exceed!) sales targets and KPIs.Passion for Learning:Youre eager to grow and develop your skills in a dynamic environment.Resilience and Positivity:You have a can-do attitude, even when things get busy.Customer-Facing Experience:Previous experience is a plus but not requiredbring your enthusiasm and well teach you the rest!