Job Description
YOUR NEW COMPANYAwarded one of the world's most ethical companies for the last ten years, you will be part of a bank that's all about giving back. A bank that's wholly about their customers, you will genuinely be a part of an organisation committed to making a difference. For their employees, they value training, growth, and development. Career paths at this bank extend not only in operations, but across all areas of the business. This really is your next opportunity to start your career!YOUR NEW ROLEYou will join the heart of the business, in their buzzing Homebush-based contact centre. Some key responsibilities will include: Being a first point of contact for members, across inbound; outbound; live-chat; email; and social media communicationsTroubleshoot, educate and resolve all queries for members in a positive and knowledgeable mannerWork towards contact centre KPI's to ensure achievement of organisational and individual goalsWill comply all associated risk and regulatory policies to ensure the safety of the customers and the bank
Responsibilities + Skills
Education
WHAT YOU NEED TO SUCCEEDPrevious contact centre or customer service experienceExceptional spoken communication skillsFull working rights and the ability to work a minimum of 20-30hours per week (flexible for you) out of HomebushBe able to commit to full time training from 26th May 2025 for 3 weeksOutstanding communication with a member first approachStudying finance, business, economics, or an associated degree is preferred.
Experience
