Job Description

Part of Downer Group, our newly formed Social Infrastructure and Citizen Services business unit brings amazing capability to the people of Australia and what matters most to them. We run hospitals, manage client data centres, we take asset management risk, and we are a trusted advisor and partner to our New Zealand and Australian Defence Forces. Arguably no other business within Downer better embodies our purpose; to enable our communities to thrive.  Join us on the journeyWe currently have an opportunity for an Operations Manager, supporting the Perth Transport Authority (PTA) Stations Cleaning contract, which will be both challenging and rewarding.  In addition to the knowledge, experience and ability to manage the day to day operational challenges through service delivery teams on site and comply with contractual, legal and other requirements, there are 3 capability streams central to the success of this role: Commercial leadership, Authentic leadership, and Relationships management.  What you’ll do  The role has a broad remit, with key responsibilities outlined below:Regularly monitor contract performance to ensure compliance standards and KPIs are met and that service is provided in accordance with the specifications and terms of the contract.Motivate and inspire the team sufficiently to ensure they are engaged and performing at the level required to deliver on all aspects of the contract.Effectively determine the client’s needs and expectations. Develop and implement strategies to meet client requirements and monitor client satisfaction.Actively seek to increase revenue, monitor cost and implement cost management strategies in order to maximise financial returns on the contract, analysing financial information and preparing accurate and timely reports.