Job Description

Join the dynamic team at nabtrade, NAB’s online investing platform that offers access to over 10,000 securities across shares, bonds, and managed funds. With one account, customers can invest directly in a range of products, including domestic and international shares, exchange-traded funds, and bonds. At nabtrade, customer obsession and ownership are at the heart of everything we do. More information: https://www.nabtrade.com.au/Your new roleAs an Advisor in Client Services for nabtrade, you will be responsible for providing exceptional service to clients and answering questions in relation to shares trading and nabtrade online platform.Taking inbound calls (average 35-40 inbound per day) and some outbound calls for trading clients, stockbrokers, individual clients, private wealth, retail or businesses.Content of calls include effective resolution of customer’s nabtrade account queries, technical website queries and market related queries; including product and service-related enquiries across nabtrade products, nabtrade website navigation, password reset, placing trade orders on client’s accounts. Please note there are NO financial advise involved.Provide information to the processing team from the client and to the client to action forms, transfers, requests etc.First time resolution of complaints and escalation of unresolved issues to a Team Leader.Providing client with quality calls according to nabtrade’s call quality framework.This is a 6 month temporary assignment at 2 Carrington Street, Sydney CBD with a high possibility of extension. Must be full-time from the office for the first 3 months.The pay rate is $37.13 per hour plus super. With work of 37.5 hours per week Monday – Friday between the hours of 8:00 AM – 6PM. This role is starting 18th May 2026.What you'll need to succeedPrior call centre and customer service experience are essential.Strong problem-solving skill.Curious to learn about the stock market.Clear, sophisticated and professional communications style.Solid commitment to stay in NAB long-term.Australian Citizens and PRs preferred.What you'll get in returnExcellent career progression opportunities.Extensive training program provided.Sydney CBD office – one minute away from public transport.What you need to do now