Job Description

Your new roleIn your newly appointed role, you will have the opportunity to deliver exceptional customer service to NAB's esteemed clientele. Moreover, you will be responsible for managing early and mid-stage accounts that have encountered difficulty in meeting their payment obligations or are non-compliant with the terms and conditions of their contract. Your primary focus will be to engage in constructive discussions regarding potential hardship arrangements, whilst simultaneously imparting valuable knowledge to customers on how to effectively maintain their accounts despite financial challenges.