Job Description
Reporting to the Head of Support Services Hub , this is a senior leadership role responsible for a national function supporting a complex portfolio exceeding $3 billion annually . You will lead a team of 4–6 direct reports (20+ indirect) and partner closely with Finance, Commercial, Operations and Project teams across Australia. This is a high-impact role where you will shape how billing and claims are delivered across the business ensuring accuracy, compliance, and strong commercial outcomes, while designing scalable frameworks to support continued growth. What you’ll doLead billing and claims governance across a $3B+ portfolio, ensuring accuracy, compliance and strong financial controlDesign and implement national frameworks, processes, and standards to drive consistency and best practicePartner with senior stakeholders to optimise cash flow, revenue assurance, and claims outcomesOversee complex claims, disputes, and risk mitigation in a commercially balanced mannerLead, develop and uplift a high-performing team within a hub-based operating model What we offer
Responsibilities + Skills
Education
Exposure to senior leadership and enterprise-wide influenceCareer progression and internal mobility opportunities across a Tier 1 organisationAccess to Perks@Downer (financial, travel & wellbeing discounts)Leadership development programs including THRIVE and EmpowHERA strong people-first culture focused on safety, wellbeing and continuous improvement
Experience
