Job Description

As an IT Helpdesk Officer, you will be the first point of contact for all ICT-related service requests, incidents, and queries. End User Services takes an end-to-end view of user support and adheres to ICT best practices aligned to the ITIL framework.Role and responsibilities:Provide IT Helpdesk support to the employees and other staff members for all the IT systems.Address and resolve basic incidents and requests, logging all incidents and requests.Provide and maintain technical support documentation and records as required.Undertake tasks associated with IT user account maintenance including creation, modification and removal and IT systems access.