Job Description

This is an on-site position located in Campbellfield, Victoria, and reports into the Australia & New Zealand IT Manager. As our employees and customers are at the heart of everything we do, you must be customer-oriented and solution-focused. Main ResponsibilitiesSupport IT, Business and Vendor managed infrastructure, including servers, networks, storage systems, telecommunication network and virtualization platforms. Demonstrate knowledge of safe management of contractors and day to day tasks.Maintain data centre facility and networking equipment, including routers, switches, and wireless access points, to support seamless communication within trusted corporate and with untrusted external networks.Engage with relevant stakeholders, identifying business requirements for IT products and services. Act as "Voice of the customer", represents the customers by advocating local requirements, priorities, and customer feedback when working with global and regional service functional teams.Serve as an escalation point for customers related IT services. Provide specialist advice to diagnose, resolve and facilitate resolution of all customer IT support issues, providing overall support to customers of applicable IT services globally.Enforce corporate IT standards and process. Create and maintain comprehensive support documentation. Ensure resolutions are documented and added to the organization's knowledge repository.