Job Description

You will join a close-knit team, collaborating and working together through daily reporting and analytical requests to help deliver insightful dashboards and reports across the call centre analytics team. You will build and maintain relationships with stakeholders requesting KPI and performance insights from voice to messaging support data.We’re interested in hearing from people who haveStrong knowledge of Tableau and Power BI including building and maintaining dashboards for storytelling with professional visualisations.A well-demonstrated Insights and Analytics background, including:Proven experience in delivering complex projects using SQL tools, such as Teradata SQL.Exceptional communication, stakeholder engagement and presentation skills.Exceptional attention to detail, demonstrated by examples of concrete steps taken to ensure accuracy of results and data quality.An interest in developing not only their skills, but also of those around them, in a collaborative and constructive manner.A keen interest in keeping up to date with the latest data trends and technologies.An inquisitive approach – someone who is able to challenge assumptions and contribute with ideas for improvement of processes.Experience with other languages such as Python, R or SAS, or tools such as Alteryx is well regarded.Experience working in an Agile environment, or knowledge of Agile methodology.Call centre data experience around KPI's for Messaging and Phone support.