Job Description

As a Fraud Officer, your responsibilities will include:. Detecting and managing card and digital fraud through inbound and outbound call handling.. Conducting outbound calls to validate transactions, providing a complete customer experience.. Assisting in the refinement of fraud detection rules and systems to minimize customer impact.. Taking prompt action on fraud alerts, creating comprehensive fraud case files.. Collecting relevant information to support investigations and prosecution.You will play an important part in our mission to provide accurate and timely responses to fraud detection, ensuring the trust and satisfaction of our customers.What’s in it for me?In a word, lots!We value our employees and strive to provide a work environment that offers numerous benefits:. Contractors can access Employee Banking Benefits like special banking, wealth and insurance offers.. A supportive and inclusive workplace culture that values diversity and promotes collaboration.. Access to innovative tools and technologies to enhance your productivity and decision-making.. Flexibility in work arrangements, promoting a healthy work-life balance.What do I need?To excel in this role, the following experience is required:. Demonstrated experience in a customer service role, preferably within the banking or financial industry.. Knowledge of banking products and services, such as transaction accounts and credit/debit cards.. Excellent communication and interpersonal skills.. Intermediate computer capability.