Job Description

Your new companySydney’s most vibrant and diverse local government areas, committedto delivering high-quality services and digital transformation for itscommunity. As part of its ongoing investment in technology and operationalexcellence, the Council is seeking a motivated ERP Application Support Officer to join the team and support its TechnologyOne Ci Anywhere(CiA) platform.Your new roleAs an ERP Application Support Officer(Level 1/2), you will play akey role in supporting the Council’s TechnologyOne CiA environment, ensuringsmooth operation and user satisfaction across various business units.Key responsibilities include: Providing Level 1 and Level 2support for TechnologyOne CiA modules (e.g. Financials, HR, Asset Management).Responding to user queries,troubleshooting issues, and escalating complex problems to senior support orvendors.Assisting with user onboarding,training, and documentation.Supporting data integrity,configuration changes, and minor enhancements.Collaborating with internalteams and external vendors to resolve incidents and implement solutions.Maintaining knowledge basearticles and contributing to continuous improvement initiatives