Job Description

Your Role: Entry Level Customer Service ConsultantAs the first point of contact for our customers, you’ll deliver outstanding service and support across a range of personal finance solutions. You’ll play a key role in promoting banking products, resolving queries, and contributing to the success of our Customer Division.Key Responsibilities:Build lasting relationships by understanding and responding to customers’ financial needsHandle inbound enquiries across general banking, credit cards, loans, home loans, and online bankingPromote relevant banking products and refer specialist enquiries where neededManage daily transactions with accuracy and attention to detailSupport branch operations and foster a collaborative team environmentOpen new customer accounts in line with internal procedures and regulatory standards