Job Description

The ideal candidate will be based either in Perth, Sydney, or Melbourne due to our team structure. This is a flexible / hybrid role majority working from home with some in-office days.The role of Customer Support Consultant is to improve the customer experience, primarily through the efficient and effective management of unresolved customer cases. In this role, the Customer Support Consultant will not only be a technical problem solver, but they are also responsible for escalation prevention and accuracy of customer and case data.*Please note this is a 3x fixed term opportunity of 8 months, 9 months, and 12 months*At Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing of our parent company Telstra, we’re all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes.Join us in digitising healthcare! What’s the opportunity?The role of Customer Support Consultant is to improve the customer experience, primarily through the efficient and effective management of unresolved customer cases.With ownership to deliver amazing customer support, the first response is to provide prompt issue resolution within target timeframes. In this role, the Customer Support Consultant will not only be a technical problem solver, but they are also responsible for escalation prevention and accuracy of customer and case data. This will be achieved through managing customer expectations, identifying root causes and educating customers throughout the process. As well as ensuring clean data can be captured to assist with identifying product trends and internal learning opportunities