Job Description
Your new roleAs the Customer Solutions Consultant, you will provide an effortless customer experience for our Client's customers, understanding needs and identifying appropriate solutions. Responsibilities will include:Handle incoming phone enquiries including general, billing, faults, plumbing, development and operational enquiriesDeliver a quality customer experience via telephone, web, SMS and emailManage customer complaints and handling complex enquiries and issues
Responsibilities + Skills
Exceptional communication skills, both written and verbalAn ability to listen, empathise and problem solveAn ability to multitask, remain organised and prioritise
Education
IT proficiency; MS Office, Customer Relationship Management (CRM) systems, phone/email/web chatExperience in an inbound/outbound call centre environment
Experience
