Job Description
You’ll be working for one of Australia’s trusted logistics and freight management solutions providers since the late 90s. Today they are currently on of the nation's fastest growing logistics specialists, supporting close to 100 leading brands across multiple sectors, through Australia and other international countries. Your new roleIn this role you’ll be responsible for the day-to-day management of the team, providing support and being first point of contact for customer escalations. You’ll also be responsible for the full design, coordination, and communication of the Customer Service team roster.
Responsibilities + Skills
Education
Experience of managing escalations and customer resolution in a contact centre
Experience
Minimum 3 years of leading a Customer Service team within a contact centre Preferably the logistics industry, but open to other industries.