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Customer Service Team Leader

Job Description

You’ll be working for one of Australia’s trusted logistics and freight management solutions providers since the late 90s. Today they are currently on of the nation's fastest growing logistics specialists, supporting close to 100 leading brands across multiple sectors, through Australia and other international countries. Your new roleIn this role you’ll be responsible for the day-to-day management of the team, providing support and being first point of contact for customer escalations. You’ll also be responsible for the full design, coordination, and communication of the Customer Service team roster.

Responsibilities + Skills

Education

Experience of managing escalations and customer resolution in a contact centre

Experience

Minimum 3 years of leading a Customer Service team within a contact centre Preferably the logistics industry, but open to other industries.

Job Summary

  • Published on: Tuesday, 16th January 2024
  • Designation: Customer Service Team Leader
  • industry: Miscellaneous
  • Vacancy: 1
  • Employment Status: Full-time
  • Job Location: Sydney
  • Salary: 0
  • Gender:
  • Application Deadline: Tuesday, 16th January 2024

About the Company

  • Company Name: hays.
  • Address: level 21/360 Collins St, Melbourne VIC 3000, Australia
  • Website:
  • Company Profile:
  • Your new companyLeading telecommunication organisation requires driven customer service representative to join this successful team to build relationships, drive and develop business opportunities with existing customers.

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