Job Description

As a Customer Service SME you use your expertise across a range of products, services, systems and processes to deliver a great customer experience. You do this by directly working on complex issues and by supporting and building capability in other customer service team members.Job DescriptionWe're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.This includes making Telstra the place you want to work. For you, that means a having career that grows with you, and working with a team powered by a human connection that prioritizes well-being and choice. Here’s what you can expect from usFlexible working. Wherever you live, choose where, when, and how you work so you can be at your best.There when life happens. From Gender Affirmation Leave to Telstra’s Additional Leave Day, we give you time to spend away from work when you need it most.Pay for performance. We recognize outstanding contributions through our generous incentive programs.Parental Leave. A gender-equal policy for parents so you can choose how and when you take your leave (16 weeks full pay or 32 weeks half pay). Receive superannuation contributions on paid and unpaid parental leave.Unlimited learning. Level up your credentials with access to 17,000 learning programs.Learn ‘on the job’ and achieve university credits toward degrees and master’s programs.Global presence. With a global presence across 22 countries, there are many opportunities to work where we do business.