Job Description
Your new roleAnswers phones and confirms quotes for customers, upselling and cross-selling by recommending higher-end productsAccurately processes quotes and orders and updates the system to reflect the new status of each productInforms customers of alternative products, special offers, changes to orders or quotes and assists customers in selecting products to suit their needsProvides support to the outbound sales team (business development managers and key account managers) in servicing customer needsWorks closely with other departments to ensure customer's needs and customer service standards are met
Responsibilities + Skills
Education
A demonstrated capacity to learn new product knowledge in a fast paced environmentAbility to take ownership, folExcellent customer service skills and a pleasant and friendly phone mannerlow tasks through to completion, and juggle multiple priorities at any one time
Experience
