Job Description
Your new roleThis position is responsible for working as a member of the Contact Centre Team to meet and improve customer and stakeholder service delivery and respond to customer enquiries and requests in a professional and timely manner.Responding to customer enquiries and requests in a professional and timely mannerDeveloping appropriate knowledge, skills and attitude to service customer enquiriesContribute to the team effort in continually improving processes, systems and customer experience to achieve best practiceUsing Council specific systems to administrate transactions on behalf of internal and external customers
Responsibilities + Skills
The ability to work effectively with others to provide quality customer service, fulfil customer requests and create customer relationships
Education
Experience
Great experience with systems and softwareHigh attention to detail
