Job Description
Job DescriptionTelstra has an exciting opportunity available for an experienced Team Leader to join our Emergency Services Answer Point team. As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively ensure smooth team operations and effective collaboration. Your role is to lead, motivate, develop and coach a team of contact centre consultants in the Emergency Service Answer Point Centre in Adelaide. You will coach your team members to get it Right First Time and to embed a culture of customer service quality and compliance with every interaction. You will seek to understand constraints that stop your team delivering on these outcomes and actively manage those barriers to meet core expectations. As a Change Leader you will create advocates of the Telstra brand and develop our continuous improvement capability by the way in which you act, learn and adjust.
Responsibilities + Skills
Ability to lead and motivate staff particularly through changeAbility to present self as the supporter and promoter of the Business Units strategy, values and policies
Education
Excellent communication skills - written, auditory and oral with computer literacy.Ability to coach, inspire and develop their teamsDemonstrated capability to manage difficult conversations effectively
Experience
