Job Description
Job SummaryAs a Customer Sales and Service Specialist, you are passionate about providing exceptional service to Telstra’s customers. You achieve this by delivering solutions that are designed to meet the unique needs of each customer and providing rapid responses to sales or service enquiries. You leverage your extensive knowledge of Telstra’s products and services to deliver commercially effective solutions that enable the team to deliver on targets and objectives.Job DescriptionOur MOB is growing and we are on the lookout for Customer Service Specialists to join our Darwin call centre team. The RoleAs the First Nations Customer Sales and Service Specialist, you will join an Indigenous lead team that service our First Nations Customers, based in our in-office Darwin call centre. You have a passion for supporting MOB and the community, demonstrated through providing high quality and specialised customer service over the phone to Telstra's First Nations and remote customers. You will be tasked with responding to customer sales and/or service enquiries relating to a range of Telstra products and services, delivering solutions uniquely designed for each customer. Please note that this role operates Monday – Friday that may require Over-time with Shift allowances provided. Who We AreWe're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network. This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice. What We OfferAdditional Telstra day off & cultural leaveQuarterly bonus scheme based on performance and behaviourToolkit provided to you (laptop + mobile phone + plan paid for)30% off Telstra products and servicesAccess to thousands of learning programs so you can level-upPerformance-related payGlobal presence across 22 countries; opportunities to work where we do business.Purchased annual leave scheme
Responsibilities + Skills
Education
Experience working with a geographically diverse range of First Nations communities, including metropolitan, regional, and remote communities.A strong knowledge of Aboriginal & Torres Strait Islander culture and society and an understanding of historical and contemporary issues relating to First Nations peopleExperience and expertise in engaging effectively with Aboriginal & Torres Strait Islander'sAbility to apply customer-centric approaches to resolve customer issues and improve the customer experience
Experience
