Job Description
At Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing of our parent company Telstra, we’re all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes.Join us in digitising healthcare!What’s the opportunity?The primary purpose of the Contact Centre Manager is to oversee the daily operations of the team, ensuring efficient data processing and high-quality customer interactions. This role includes managing staff, improving processes, and ensuring compliance with organisational and regulatory standards, while fostering a positive and collaborative work environment.Please note, this a fixed term 12 month contract.About the role:Team Leadership and ManagementLead, supervise, and support a team of contact and data processing staff.Recruit, train, and onboard new employees to meet operational needs.Conduct regular one-on-one meetings, performance evaluations, and team-building activities.Foster a culture of accountability, collaboration, and professional development.
Responsibilities + Skills
Education
Ensure all operations adhere to internal policies and external regulatory requirements.Conduct quality audits of customer interactions and data accuracy to maintain high standards.Implement corrective and preventive actions for process improvement.Data Analysis and Reporting
Experience
