Job Description
We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.This includes making Telstra the place you want to work.For you, that means having career that grows with you, and working with a team powered by human connection that prioritises wellbeing and choice.Here's what you can expect from usFlexible working. We value flexible working arrangements and strive to provide them whenever possible. However, we recognize that certain roles and employment contracts may not allow for such arrangements.There when life happens. From Gender Affirmation Leave to Telstra's Additional Leave Day, we give you time to spend away from work when you need it most.Pay for performance. We recognise outstanding contributions through our competitive incentive programs.Parental Leave. A gender-equal policy for all parent/s so you can choose how and when you take your leave (16 weeks full pay or 32 weeks half pay). Receive superannuation contributions on paid and unpaid parental leave.Unlimited learning. Level up your skills with access to 17,000 learning programs. Learn 'on the job' and achieve university credits towards degrees and Masters programs.
Responsibilities + Skills
For the training and embedding period you will be required to be in the office until you are comfortable in your role without specialised support.A strong internet connection and dedicated workspace at home once you are trained to perform the role at home.
Education
De-escalation of customer complaints, working towards appropriate resolutions to customer requirements, in adherence with Telstra's standards.Demonstrate cultural awareness, adapting across interactions with culturally diverse team and customers.
Experience
