Job Description

Casual Customer Service & Sales Consultant COLAC Job SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.Job DescriptionReady to Make a Difference? Join Our Iconic Team at Telstra!At Telstra, we’re more than just a leading telecommunications company—we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an iconic Aussie brand that’s been connecting Australians for generations. You won’t just be a friendly face in-store—you’ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.What You’ll Be Doing:Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals. Salary and Benefits:Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners .Leave Options: Take advantage of 16 weeks of paid parental leave , the Telstra Extra Day Off , gender affirmation leave , Cultural Leave , Blood Donor Leave , and the ability to purchase up to 4 weeks of additional leave .Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedIn Learning, and develop your career with our Future Ready program designed to build on your skills and prepare you for your next step.Flexibility: We offer flexible working hours and a supportive approach to parental leave— do it your way!Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected. Is It You We’re Looking For?Great Communication Skills: You’re a natural at connecting with people and making their day better.Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.Resilience and Positivity: You have a can-do attitude, even when things get busy.Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!