Job Description

As a Bank Manager, you'll be the head and heart of a frontline banking team that loves to exceed the expectations of local customers, whilst playing a hands-on role in a community you're proud to call your own.Our Castle Plaza branch is one of Westpac Groups co-located branches, where BankSA and Westpac banks come together in a single physical location, enabling them to work alongside each other to continue to invest in and support local communities. Co-located branches are easily recognisable with both brands on display.Inspiring a team of customer service, sales and business specialists, youll set the standard for the Westpac Group experience and it'll be an exceptional experience at that! Youll be the driving force behind your branchs success holding financial, risk and operational accountability ensuring customer advocacy is at the heart of all you and your team do. You will recruit, coach and elevate your team to deliver a superior banking experience, ultimately contributing to the branch's, and our customers, success.This is a full-time, branch-based role and the hours are across and inclusive of Monday to Friday.How will I help?Hold accountability for compliance and risk management build a culture of doing the right thingTake ownership of resolving customer concerns effectively and efficientlyDrive customer acquisition , service and retention building genuine connections with our customers and the communityLead and uplift frontline staff through training, mentoring and performance managementDrive results that have a clear, positive and direct impact on overall branch performance with responsibility for profit and loss