Job Description

To support the Store manager with executing the store strategy, leading and developing a team of Customer Advisors to drive sales and high standards of customer service using the prescribed customer sales model.You will be an member of the team with excellent skills in operational governance. You will collaborate with the Store Manager to create a high performing team, by coaching and empowering others to fulfil operational requirements and achieve their performance targets.Job DescriptionTelstra is hiring!We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network. Our Palmerston store is hiring an Assistant Store Manager to join their team on a full time basis. This is an opportunity to enhance your leadership skills, overseeing a retail team with a unique buzz and energy at Telstra within a dynamic team environment at Telstra. What we offer our team members We have a tonne of great benefits here at Telstra, from thousands of training and career-growth opportunities, to exclusive discounts across hundreds of brands and partners. Take a look at all that’s on offer and how you can shape your benefits, your way . Below is a snapshot of just some of the cool things we offer:Store performance-related commission30% off Telstra servicesTelstra mobile and Sim cardExclusive discounts and offers across 240 brands and partners.16 weeks paid parental leave for primary and secondary carers As an Assistant Retail Store Manager at Telstra, you’ll work closely with the Store Manager to coach and grow your team. You’ll use your management experience to help coach our retail consultants to success, making sure they’re driven and energised to reach and exceed store targets. What you’ll doOversee the induction of your new team membersCoach the store’s team to meet (and exceed) store targetsHelp support your team with customer query escalationsBe the Store Manager’s right-hand person, stepping up to act as Store Manager when neededExecuting business initiatives in store to meet financial and customer key metrics.Act as team cheer leader – leading from the front and helping to motivate the team, and foster an awesome store cultureOrganise the store floor and team’s work schedules, to meet customer demand. About youYou have previous experience in a retail leadership / assistant management roleYou’re able to energise and drive a retail team to exceed sales targets and KPIs with demonstrated successYou lead from the front and are able to influence and build rapport with a diverse and varied teamYou’re able to resolve customer issues with your eyes closed and can put a creative spin on problem solvingYou’re an excellent communicator who can help support the Store Manager in taking team members through change.