Job Description
As the APS4 Complaints Officer, you will support the coordination of complaints received by our Client, including resolving at point of entry, assessing, recording and referring as required. Further responsibilities include:Contacting relevant stakeholders to confirm receipt of referred complaints and gather informationEscalating complaints in accordance with established complaint handling processesContributing to record keeping activities to ensure team records are accurate and currentCoordinating correspondence, briefing and reporting functions to the branch as needed
Responsibilities + Skills
Excellent communication, both written and verbalExcellent administrative skills; record keeping, creating correspondence
Education
An ability to action items of a sensitive and confidential natureDemonstrated experience working in a fast-paced environment with the ability to remain organised
Experience
