Job Description
Your new roleDay to day duties include:Arranging responsive maintenance for Government Housing Properties.Answering or making customer calls to address their maintenance needs.Engaging with callers to confirm or clarify information and calming angry customers, as needed.Building relationships with customers and contractors.Appropriately using software, databases, scripts, and tools.Understanding and striving to meet or exceed call centre metrics.Providing consistent customer service.
Responsibilities + Skills
De-escalation Skills.Problem-solving Skills.Strong time management and decision-making skillsBeing able to collaborate and work in a team.
Education
Call Centre Skills/Knowledge.Problem-solving.Multitasking.
Experience
