Job Description

Job Description Who we are:We're Australia's leading telecommunications and technology company. With a global presence in more than 22 countries, we have a strong global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.This includes making Telstra the place you want to work. Focus of the role:The Front of House (FOH) Account Manager is primarily responsible for supporting walk-in traffic and inbound customer demand within the Centre. This role is critical to how the Centre will operate moving forward, providing clear structure, consistency, and coverage for the Sales Team. T The FOH Account Manager balances reactive, customer-facing activity with proactive sales and portfolio management during periods of reduced foot traffic. What we Offer:Performance-related payAccess to thousands of learning programs so you can level-upGlobal presence across 22 countries; opportunities to work where we do business.Purchased annual leave schemeAdditional Telstra day offAdditional 30% off Telstra products and servicesToolkit provided (laptop + mobile phone + plan paid for) Role Location: 38A Douglas Street Milton (Customerfacing, incentre role) Key ResponsibilitiesAct as the primary point of contact for walk-in customers, ensuring a prompt, professional, and high-quality experienceSupport and manage inbound calls and enquiries, providing end-to-end ownership of customer interactionsEnsure consistent Front of House presence during rostered FOH shifts.Sales performance is weighted to simplex products only, with a higher weighting towards GCM outcomes.Identify and convert sales opportunities generated from walk-in traffic and inbound enquiries.Maintain disciplined opportunity management and accurate system updates.Portfolio ManagementOperate with a reduced portfolio, to be worked proactively during periods of reduced foot traffic.Portfolio size will be approximately 400 customers.Maintain an expectation of 100% portfolio coverage every six (6) months.Use portfolio time to strengthen customer relationships, uncover growth opportunities, and manage retention risks.