Shopping Experience Team Leader

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every dayOverview Of The Role:The Shopping Experience Team Leader is responsible for driving sales growth and ensuring a positive shopping experience while maintaining long-term profitability. This role is key in establishing and retaining life-long relationships with customers by aligning with IKEA's shopping methods and supporting the self-serve concept. The leader will inspire and motivate the team, leveraging product knowledge, market insights, and customer understanding to achieve sales targets and enhance customer satisfaction.What You Will Do:Ensure customer guidance is in place to promote easy customer flow.Maintain waiting time and queuing policy as per benchmark.Support co-workers in resolving customer complaints quickly and positively.Ensure co-workers provide excellent customer service and acknowledge customers.Motivate and inspire the team through knowledge of the IKEA product range, the local market, and IKEA customers.Coach co-workers, supporting their training paths and developing key responsibilities.Ensure all co-workers are aware of sales targets, services, and expectations.Ensure the right number of co-workers are in place to run the department successfully.Find more effective ways of working to reduce costs.Ensure departmental SOPs are shared with co-workers.Receive, count, and sign off cash float for the day from the Accounts Department.Prepare reconciliation documents at the end of the business day, managing discrepancies.Collaborate with Finance to investigate discrepancies and ensure control on differences.Organize cash and coins properly by denomination in the till.