Job description
Job Purpose: Lead a team of employees by providing operational, supervisory support and specialised business expertise daily using relevant motivational, training, management and communication techniques to achieve the department?s customer service and revenue targets. Job Outline Deploy - Ensure implementation of all sales policies and procedures including the use of point of sale and dedicated Airline Systems. These should include the accurate and complete update of the master database and all areas of client profiles in point of sale applications - Plan efficient resources to comprehensively cover the office or Airline counters, keeping in mind language requirements, operational peak periods etc. - Based on Business requirements, identify and evaluate potential feasibility for on-boarding new clients/Low Cost Carriers (LCC) through Airline B2B or API connectivity. Work towards implementation and integration into dnata Point Of Sale (POS) applications Lead - Ensure employees are trained and coached to provide great customer service, upselling and cross selling all dnata travel products including day to day and Project based activities - Make Travel related reservations and issue tickets to clients, taking care that all relevant airline rules and regulations have been complied with, and that the product delivered is in line with client requirements and expectations
Responsibilities & skills
- More than an year of Supervisory experience - Advanced fares and ticketing certificate from IATA or equivalent - Knowledge of dnata front Office system/Airline Reservation systems - Knowledge of world geography and major carrier networks to facilitate quick itinerary planning - Ability to tailor tour packages (FITs and Groups) to any part of the world - In depth knowledge of the local UAE travel market in general and Dubai in particular
Education
Qualifications & Experience: Qualification/Experience/Knowledge/Skills - More than 5 years of Commercial/Sales.Reservations/Ticketing experience - 12 Years schooling or equivalent
Experience
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American University in the Emirates
The American University in the Emirates (AUE) is one of the most rapidly growing universities in the United Arab Emirates. Why do so many students want to study here? This is because AUE offers an American curriculum, taught by highly regarded faculty, who seek to engage our students in excellent learning experiences.AUE offers students accredited undergraduate, graduate, and professional programs within in its seven Colleges and numerous Institutes and Centers, which encourage you to become proactive, reflective and critical thinkers and researchers. AUE students learn to become part of a fully engaged community, whose members are taught to become the next leaders within their professions, both locally and internationally.Mission: The American University in the Emirates (AUE) is committed to offer quality, multidisciplinary, research and career-oriented academic degree programs that prepare students for successful employment and continuing higher education.
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