Job Purpose: Lead a team of employees by providing operational, supervisory support and specialised business expertise daily using relevant motivational, training, management and communication techniques to achieve the department?s customer service and revenue targets. Job Outline Deploy - Ensure implementation of all sales policies and procedures including the use of point of sale and dedicated Airline Systems. These should include the accurate and complete update of the master database and all areas of client profiles in point of sale applications - Plan efficient resources to comprehensively cover the office or Airline counters, keeping in mind language requirements, operational peak periods etc. - Based on Business requirements, identify and evaluate potential feasibility for on-boarding new clients/Low Cost Carriers (LCC) through Airline B2B or API connectivity. Work towards implementation and integration into dnata Point Of Sale (POS) applications Lead - Ensure employees are trained and coached to provide great customer service, upselling and cross selling all dnata travel products including day to day and Project based activities - Make Travel related reservations and issue tickets to clients, taking care that all relevant airline rules and regulations have been complied with, and that the product delivered is in line with client requirements and expectations

- More than an year of Supervisory experience - Advanced fares and ticketing certificate from IATA or equivalent - Knowledge of dnata front Office system/Airline Reservation systems - Knowledge of world geography and major carrier networks to facilitate quick itinerary planning - Ability to tailor tour packages (FITs and Groups) to any part of the world - In depth knowledge of the local UAE travel market in general and Dubai in particular

Qualifications & Experience: Qualification/Experience/Knowledge/Skills - More than 5 years of Commercial/Sales.Reservations/Ticketing experience - 12 Years schooling or equivalent