Job description
The F&B Reservations Supervisor is responsible for group and events queries/bookings, received via telephone or emails for F&B outlets carried in a professional, discreet, exact and prompt manner in accordance with documented SOPs and Hotel policies. The role will involve managing reservation systems, ensuring optimal guest experiences and supervising a team of reservation agents.ResponsibilitiesOversee daily operations, ensuring reservations are handled efficiently and accurately.Complete guest booking requests using Mandarin Oriental standards for data entry, email quality and call qualityResponsible for all administrative work related to group reservations and private events in the F&B department liaising with Outlet/General Managers.To be a hotel representative for pre-events meetings, daily event management and post event evaluations.
Responsibilities & skills
Education
Demonstrate advance knowledge in Microsoft Office and good knowledge of a table management/ reservation system.Fluent in English spoken and written
Experience
1-2 years experience in high end customer service role and dealing directly with customers face to face and over the phone
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Mandarin Oriental Hotel Group
As Head Chef, you will be the culinary visionary behind our esteemed Greek restaurant. Your creativity and expertise will craft menus that blend tradition with innovation. You will lead a team of passionate chefs and inspire and guide our culinary team to consistently deliver a memorable Greek dining experience to our guests.
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