The F&B Reservations Supervisor is responsible for group and events queries/bookings, received via telephone or emails for F&B outlets carried in a professional, discreet, exact and prompt manner in accordance with documented SOPs and Hotel policies. The role will involve managing reservation systems, ensuring optimal guest experiences and supervising a team of reservation agents.ResponsibilitiesOversee daily operations, ensuring reservations are handled efficiently and accurately.Complete guest booking requests using Mandarin Oriental standards for data entry, email quality and call qualityResponsible for all administrative work related to group reservations and private events in the F&B department liaising with Outlet/General Managers.To be a hotel representative for pre-events meetings, daily event management and post event evaluations.

Demonstrate advance knowledge in Microsoft Office and good knowledge of a table management/ reservation system.Fluent in English spoken and written

1-2 years experience in high end customer service role and dealing directly with customers face to face and over the phone