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EXPRESS COMMERCIAL PARTNER EK SKYCARGO
Job description
Job Purpose: Emirates SkyCargo is a world-class air cargo carrier, with a vast network of destinations, cutting-edge facilities, and a focus on innovation, efficiency, and sustainability. Express Commercial Partner will identify, select and manage external commercial partners for the Express project across a number of countries. You will drive volume, revenue, share of wallet and compliance with assigned commercial partners, while ensuring customer satisfaction is achieved. You will also work with internal stakeholders to ensure Express Services are effectively marketed with all customer segments. In this role, you will: - Manage and provide support to external commercial partners and ensure partner agreements are constantly evolving to enhance sales proposition. - Manage account management concerns and issues in a timely way, focusing on customer needs & sales, and manage partners’ termination and replacement where necessary. - Understand market trends and have constant inputs into how to enhance commercial processes, driving improvements with the wider Express team through accurate and relevant reporting. - Collaborate closely with Express Operations Partner to drive maximum value out of partnerships, including involvement in new commercial models, partner identification and negotiations. - Co-ordinate training and development activities for external commercial partners, ensuring they are fully equipped to deliver on their requirements. - Liaise with IT and Finance to ensure all system and payment matters involving Express Commercial Partners are executed effectively. -
Responsibilities & skills
Education
Qualifications & Experience: To be considered for the role, you must meet the below requirements: - Degree or Honours (12+3 or equivalent) with 5+ years experience in Express sales and commercial management; Customer service / call centre experience preferred. -
Experience
- Experience in vendor management and vendor performance management. Includes historical involvement in key account management, pricing and RFI/RFQ response strategies. - Demonstrated proficiency in analytical and numerical skills with ability to create financial; business cases. - Proven experience with legal contracting with partners/clients. - Strong interpersonal skills and business acumen, with ability to assertively manage internal and external stakeholders.
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American University in the Emirates
The American University in the Emirates (AUE) is one of the most rapidly growing universities in the United Arab Emirates. Why do so many students want to study here? This is because AUE offers an American curriculum, taught by highly regarded faculty, who seek to engage our students in excellent learning experiences.AUE offers students accredited undergraduate, graduate, and professional programs within in its seven Colleges and numerous Institutes and Centers, which encourage you to become proactive, reflective and critical thinkers and researchers. AUE students learn to become part of a fully engaged community, whose members are taught to become the next leaders within their professions, both locally and internationally.Mission: The American University in the Emirates (AUE) is committed to offer quality, multidisciplinary, research and career-oriented academic degree programs that prepare students for successful employment and continuing higher education.
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